But when you scream and holler and throw a temper-tantrum like a d**n 2 year old, yelling about how unfair the world is and that it can't POSSIBLY have been YOUR fault because Jesus knows you've NEVER been at fault for anything in your life, well, that's when they stop wanting to help you, write you up in their mind as just one more whiny customer, and move on to someone who will appreciate what they do day in and day out. What's sad is, if you were the slightest bit patient and understanding with them, most employees would go above and beyond to help you out. None of them really WANT to be there, but it's rough times and they're happy to have a stable job that pays. Bear in mind, these guys work 55-60 hours a week listening to every little b***h and moan customers can think of. I'm fortunate that I'm also in the National Guard and have deployed once to Iraq and once to Afghanistan giving me two, one year breaks and several months of leave which allowed me to do a little more job hunting than most employees. It's a temporary solution that sometimes becomes a permanent one once a certain comfort level is achieved. No one wakes up and dreams of working for Enterprise Rent A Car. I was surprised how easy this was.īecause I found a better job. If you think you are mistreated, send their customer service a nice letter and be respectful. I told them that I've been a royal customer, and I wish that the outcome of this incident can lead me to a better opinion toward them in the future.ģ0 minutes after i sent the email, the agent called me and said he is going to drop the $500 charge. I also told them that the agent that I dealt with was polite and friendly to me although he had to charge me $500. In the letter, i told them that I don't think i am responsible for the hail damage because i didn't drive through hail. I let the agent went ahead and did what he needed to do, and went home, put my thought together, and wrote a nice letter to the customer service through their website. I just returned a car today, and they told me that there was hail damage and charged me the deductable of my insurance policy, which is $500. I will keep everyone posted when I receive more info. So, this is the first of many updates regarding this Fraudulent Activity being committed by Enterprise Rent A Car. The total distance from where I rented truck to the drop off is no more than 100 miles. The other odd thing is the mileage, Start 5,717 and End 5,865 which is 148 miles. This confirms that someone clocked the Truck in that morning. According to the Rental Receipt I printed online it has the Start Date as 4:48pm and End Date as 7:53am. There is one thing I have found odd about this document. I have not and will not do this without my Attorney having a field day with them first. DRU requests that I submit my insurance carrier info so they can bill my Insurance. I received a letter on from Enterprise Rent-A-Car/ DRU stating that I had damaged or had a loss to the vehicle I had rented on. My wife met me at Enterprise at around 6:30pm and we left. I locked the truck and placed the keys in the lock box. Prior to dropping truck off I put $15 of gas in tank so it was at the gas level I rented it. This 2012 truck did not have any damage or receive any damage by me or anyone else between the time I rented and dropped it off. I rented the truck one way with me dropping it off in Roanoke Rapids, NC. I rented this vehicle because I was involved in a car accident and needed to get home which is approximately 90 miles away. Roxboro St, Durham, NC 27701 Phone Number 91. On 4:48pm I rented a New Chevy Extended Cab Pickup from Enterprise Rental located at 409 S.
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